Cancelling

You have the right to cancel the purchase contract within fourteen days after receipt of the goods without giving reasons.

Please send your cancellation request here:

DRTJ Organic Cosmetics GmbH

Torstr. 177

10115 Berlin

e-mail: support@undgretel.com

You can use our sample order cancellation form for this. You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the products before the end of this fourteen-day period

RETURN ADDRESS

DRTJ Organic Cosmetics GmbH

WE'RE ALL IN

Torstr. 177

10115 Berlin

The product should be sent to us in the original shipping packaging, or in an equally damage-proof packaging to prevent the original packaging/outer packaging of the product from being damaged

All parts belonging to the product must be included. The package can be returned to any branch of the postal service.

You can request a return label via the following link:

Please log in with your order number and the corresponding email address. Select the items you want to return and then you can apply for your return label after a few simple steps.

If it does not work, please contact us directly by e-mail: support@undgretel.com.

After examination of the goods, we will refund the (partial) amount with the same payment method you used for your order. We cannot provide a DHL return label for returns from abroad.*

Happiness Guarantee

But we also have the UND GRETEL Happiness Guarantee:

This means that you can return the product to us, without giving any reason - attention - within 14 days after receiving the package.

You can request a return label* via the following link:

Please use our UND GRETEL shipping packaging for the return shipment. This not only protects the environment but also provides the necessary protection.

*Please understand that the direct costs of returning the goods from abroad are to be covered by the customer himself. Unless the goods arrived wrong or faulty.

Did this answer your question?