Do you have products that you don't want to keep? You have two options available. If the products are unused & unopened, you can simply send them back using the withdrawal policy. Once you have opened and tested the products, you have access to our wonderful happiness guarantee, which allows you to return unwanted but opened products. You can find all the detailed information below.

Did you know that many cosmetics manufacturers and retailers do not accept returns of opened goods and only offer the legal withdrawal policy? Thanks to our satisfaction guarantee, you always have the option of returning it if a product does not meet your expectations.

You have the right to cancel the purchase contract within fourteen days after receipt of the goods without giving a reason.
​

Please send your cancellation request here:

DRTJ Organic Cosmetics GmbH
Rosenstraße 19
10178 Berlin, Germany

E-Mail: support@undgretel.com
​

You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of this fourteen-day period. The shipping costs of returns have to be borne by yourself.
​

RETURN ADDRESS
​
​MPR Mail & Parcel Service Riese GmbH
Grandkaule 3
53859 Niederkassel
Germany
​

The product must be unused and enclosed in its original packaging (this only applies in the event of withdrawal within the deadline), and the original shipping packaging or an equally damage-proof packaging should additionally be used to prevent the original packaging of the product from being damaged. All parts belonging to the product must be included.

UND GRETEL makes you happy – in almost 100% of all cosmetics purchases. And if a product isn't quite right, there is our Happiness Guarantee: Depending on whether you have already tested the product or want to return it directly for a reason.

You will find all further informations here.
​
​
​