If your question has not already been answered in our help center, you can contact our customer service via phone and email from Monday to Friday from 9 am to 6 pm*:

Telephone support ☎️

+49 30 91733551

Monday to Friday 9-18 o'clock

Written support 💌

Write to us at support@undgretel.com
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​*We would like to give our team a well deserved break during this festive period. Therefore our team will be absent from the 24th of december until the 1st of january. Our team will get back to you as soon as possible and we would like to thank you for your patience and understanding.