All products go through strict UND GRETEL quality control.

But of course, unfortunately, a mistake can happen to us. Please let us know immediately if something is wrong with your delivery.

Our customer service is happy to help you from Monday to Friday between 9 - 18 o'clock. Just contact us by phone: +49 30 311 96 190 or e-mail us to

We will react as soon as possible and find a suitable solution together. 🙏

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