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How do I use my UND GRETEL gift voucher?
How do I use my UND GRETEL gift voucher?

Problems using the gift certificate, mobile/desktop version, validity

Katharina Jakobi avatar
Written by Katharina Jakobi
Updated over a week ago

Digital Gift Voucher (mobile, desktop version)

You can redeem your digital gift card by clicking on the "shopping cart" icon in the upper right corner. The shopping cart shows the products you want to buy. If you click "Checkout" as the next step, you will see a list of all products in your shopping cart.

Now it is important that you click on ''Show order summary'' - this will bring up the field "Gift card or discount code" (this is only necessary for the mobile version, if you are at your desktop, enter your code in the field "Gift card or discount code"). Here you can enter your gift card code and click on "Apply". The sum of your shopping cart will be updated automatically. Please note that it is not possible to combine multiple gift card codes. The gift voucher is valid for 3 years from the date of issue.

If you are still having problems redeeming your discount code or digital gift card, our customer service will be happy to help you from Monday to Friday between 9 am and 6 pm.

Simply contact us either by phone: +49 30 311 96-190 or by e-mail to:

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